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Frequently Asked Questions


What are the different types of faucets called?

The most common faucet is the an 8" which mounts onto the top of the sink, with threaded shanks or bolts passing down through mating holes. The terms "8-inch" or "8-inch centers" or "8-inch widespread" refer to a model which mounts to a sink which has mounting holes positioned eight inches apart, center-to-center.

A "widespread faucet" is a faucet meant to be mounted a minimum of 8" center to center, or wider. These faucets have separate rough valves allowing for various center to center spreads. Some widespreads can accomodate up to a 20" center to center application, though, it will depend on your hoses. Should you have a need for a faucet spread greater than 8" please speak with a consultant.

A "mini-widespread" is like a widespread but with a 4-inch center to center instead of 8 or 12 inches.

A single "center mount" (also called the "post-type", or "single hole") requires only one sink hole for passage of the water supplies and for mounting.

A "center set" or "4-inch" is a Lavatory faucet that is 4" center to center from handle to handle.

Another style of bathroom or kitchen faucet is the "wall-mount". Instead of mounting onto the sink deck, this type installs into the backsplash of a sink, or into the wall itself above the sink.

What do I use to clean my fixtures?

Do not, under any circumstances, use scouring agents, abrasive sponges, hydrochloric acid, i.e. so-called lime-scale removers, vinegar (acetic acid)-based cleaners, ammonia or metal silicates. Such cleaners are likely to damage the finish. You can prevent lime deposits from forming by always wiping your faucets dry immediately after use. The best way to clean your faucets is to wipe them with a wet, soapy cloth, rinse off and wipe dry. LuxuryH2O offers cleaning agents that are designed specifically for the type of finish you have on your fixture.

What is the difference between a ceramic disc cartridge versus compression, or O-ring seal?

Ceramic cartridges are two ceramic disks that sit on top of each, allowing the handles to open and close at precisely the same spot every time. A compression valve uses washers which continually wear out forcing you to adjust the handle position until the washers wear down completely and then must be replaced. O-rings get very stiff and the faucet handles become hard to turn off and on.

Where are your products made?

Our products come from all over the world. We distribute many manufacturers that make their products in the US. We also have several companies that make their products in Spain, England, France, or Germany as well

Do you ship to Canada or other countries outside of the USA?

We do not currently ship out of the United States, however, we would be happy to ship your products to a freight forwarder that you make arrangements with.

Do you do custom orders?

Yes. We have manufacturers that will do custom work. Customer Kitchen Sinks, Bathroom sinks and hand painted items are amung them.

Do you have a showroom?

Yes. Our showroom shows thousands of products and is easily accessible from many of our major Expressways. We are only 25 minutes from Metro Airport, located just off I-96 & Beck Road in Wixom, Mi

Do you have ADA (handicapped) products?

Yes. Many of our manufacturers offer ADA approved products. We display ADA Walk in Bath Tubs like Safety Bath, as well as ADA Shower units, toilets and faucets.

Can I purchase online?

Not yet. We are currently working on a shopping cart website which will allow you to purchase items online. We do offer much more than what is shown on this and affiliated manufacturers sites. If you are looking for something specific and do not find it, we can probably still get it for you. Please give us a call for more information.

Do you have a catalog?

Not just one. We carry many different manufacturers and cannot show all the products in one catalog. We do have brochures to send out. Please be very specific what ordering literature so that we send you exactly what you are looking for and can send a package tailored to your proiject.

What warranties are offered on your products?

All of our products come with the original manufacturers warranties. If you have warranty issues on your product purchased from us, please contact us by emailing us at service@LuxuryH2O.com or by calling 1-877-533-6418 and ask for our customer service department.

Can I obtain parts easily?

Yes. Our manufacturers do carry parts and can be ordered through us. We do stock some parts, and others may need to be ordered from the manufacturer. If you need the part expedited, we can often arrange this for you.

Once I place my order, how long before I receive it?

We make every effort to ship your order as quickly as possible. Please allow three (3) to six (6) business days for delivery of in-stock items. Items ordered together are not necessarily shipped together. Special Orders require an approximate lead time of 4 weeks. Backordered items may take longer. Custom orders require an approximate lead time of 8 - 12 weeks.

If you require something quicker, please speak with a consultant. In most cases items can be obtained using express prdering services available from various manufacturers.

Do I pay Sales Tax and Shipping?

We only charge sales tax on purchases to residents in States which we have business in. Currently those states include, but are not limited to, MI, IN, IL, OH, WI, OK and LA. Persons in states other than these are responsible to play their own personal use taxes where applicable.

Shipping charges on all curbside (freight) deliveries will be determined at the time the order is placed. There may be free shipping specials that run at times. Please see our specials section

What is your return policy?

Return Policy

Special order and non-stock items may be returned if the manufacturer agrees to accept the returned item. Buyer is responsible for any restocking charges set by the manufacturer, and all shipping / handling and transportation charges.

An RGA number must be issued in advance, and within 30 days of delivery. LuxuryH2O.com will not accept returned goods if an RGA number is not issued. If products are returned without an RGA number and to the wrong warehouse, additional fees will be charged back to the customer. If a reorder is done with LuxuryH2O.com, the restocking fee may be reduced to depending on the circumstances, at LuxuryH2O.com's discretion. Some items, such as custom items & bathtubs are not returnable or refundable at all. Some manufacturers do not allow returns as well.
It is our policy not to accept returns after 30 days of delivery. Exceptions may be made at LuxuryH2O.com's discretion as customer service is very important to us. Defective and Damaged Products are not subject to restocking fees. All returns require a return goods authorization (RGA) number.

All merchandise must be paid in full at the time of order. Any cancellation of the order at any time may result in the appropriate restocking fees depending upon where it is in the order process.

What happens if I received the wrong product or parts are missing?

Occassionally mistakes are made. We are very sorry if you received an incorrect products or are missing parts, and we will do our best to take care of the problem promptly. Please contact us right away by emailing us at service@LuxuryH2O.com or by calling 1-877-533-6418 and ask for our customer service department. We will pick up the incorrect product and get the correct item sent to you right away. If you are missing parts, we will order them you and ask the manufacturer to expedite the items you need.

What happens if I receive damaged product?

We make every effort to assure your product arrives unharmed, but occasionally accidents do happen.
If you receive a shipment that looks damaged, please mark clearly on the bill of lading "DAMAGED", as this will speed the claims replacement process. Please be aware you must inspect your items carefully upon receipt, and that you have maximum of (5) days from receipt to report any damaged goods. It is important that you do not install or alter any fixture until you have inspected all items and found them to be in good condition, as neither the manufacturers, DHL, UPS nor FedEx will honor any claims for damaged merchandise after it has been installed. Items must have their original packaging, with all parts present and unaltered/uninstalled for a damage claim to be valid.

If you fail to notify us within (5) days of delivery of any damaged merchandise, or if the fixture has been installed, LuxuryH2O.com is not responsible for the damaged product and we will not be able to service you with a replacement or refund.

Why purchase from LuxuryH2O.com versus my local retailer?

Our parent company has been in business since 1965 and our internet business has been around for over a decade. Our consultants will provide you with years of experience in the decorative plumbing, hardware, and lighting business. They are very knowledgeable and will make sure you have all the necessary and correct parts needed for your project. Whether it is a faucet for your sink, custom shower system, or elaborate hardware for your front door, our staff will give you the confidence needed to know you are getting both what you want, and what you need.

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